Computer Repair UK PC Support USA AUS CAN UAE
Need help?
LIVE CHAT
Technical support:
Sales

Privacy Policy

1. INTRODUCTION

Smart Support Guys is committed to your privacy. The policy details how we utilise your personal identifying information collected via this Website or by telephone. This privacy policy may be modified at any time without notice to you and covers the usage of your personal information by each and every business owned and operated by Smart Support Guys. Your personal identifying information may be stored or utilized by Smart Support Guys but always within the terms and conditions of this privacy policy. Please read this policy carefully, by using this Website, you are agreeing to be bound by this policy in respect of the information collected about you via this Website.

2. USE OF PERSONAL INFORMATION

Our privacy policy respects and recognises your right to confidentiality and is committed to protecting the privacy of the visitors to this Website. Smart Support Guys is the sole owner of the information collected on www.SmartSupportGuys.com. We will not provide, rent, loan, or sell any identifiable personal information to any other third party, unless legally required to do so. The information is collected from users at various different points on our Website. We do use subcontractors and agents to collect and process personal data and we require our subcontractors and agents to adhere to the provisions of the Data Protection Act 1998 under English law.

A. Personal Details

Smart Support Guys stores user's contact information such as First and Last name, E-mail address, Postal address, etc. and will use your contact details to contact you regarding the product and/or services you have requested. This consists of renewal/re-registration notifications, special offers, and surveys on improving our service. We do use third party contractors to collect this information and they will process your personal data.

B. Payment Details

Smart Support Guys uses third parties like "RBS WorldPay" to process and verify credit cards for billing purposes and we will use sufficient safeguards in order to keep the details you provide to us safe.

This clause 4 shall not limit or affect Smart Support Guys liability resulting from any products sold through the Website being found to be unsafe or if something we do negligently causes death or personal injury.

C. Computer System Information

i. Computer System Information
We may also seek information related to your computer. This may include: information about the make and model of your computer and/or any computer hardware, software or peripherals attached to it, date of purchase and type of computer, identification number of your computer, condition of the computer and the application if reporting a fault occurrence and during diagnostics, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to offer personalised technical support to you, and to help us update our support tools and augment our supported products list.

ii. Remote Access
While requesting support you may request for the problem to be resolved by taking control of your computer. Smart Support Guys uses qualified utilities which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. Furthermore, Experts will not use Remote Access tools to collect sensitive or confidential information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.

iii. Diagnostic Tool
Some Smart Support Guys online diagnoses applications may gather a broad variety of functional information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by Smart Support Guys and is transmitted securely over the Internet to the Smart Support Guys server. Smart Support Guys analyzes this information to help diagnose and solve end-user problems. Information collected by the Smart Support Guys application will not contain any sensitive information such as e-mail messages, e-mail addresses sent to, passwords, profiles, websites visited, etc.

Use of the Remote Access and Diagnoses applications is also subject to the terms of use in the respective software license agreements which you will be required to enter into in order for us to provide our services to you.

3. COOKIES

When you visit the Website we may store some information (commonly known as a cookies) on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies. A cookie helps you get the best out of the Website and helps us to provide you with a more customised service. We use cookies for the following purposes:

A. we use cookies to track how our site is used and to improve and update our content.

You can block or erase cookies from your computer if you want to (your browser help screen or manual should tell you how to do this).

4. LIVE HELP SESSION RECORDS

Smart Support Guys reserves the right to monitor on-line and off-line sessions between user and a Tech Support Executive for quality control of the service provided to the customer by Tech Support Executive. Moreover, we may record on-line and off-line sessions conducted on the Website for user reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the service, build a support knowledge base, and/or conduct internal market research.

5. LOG FILES

We use IP addresses to analyze trends, track user movement, administer the site, and gather broad demographic information for aggregate use.

6. SHARING

We will share aggregated demographic information with our partners and advertisers.

7. CONTESTS & SURVEYS

From time-to-time our Website requests information from user via surveys or contests. Participation in these surveys or contests is entirely voluntary and user therefore, has a choice whether or not to divulge this information. Information requested may include contact information such as name and shipping address, and demographic information such as zip code. Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

8. SECURITY ISSUES

Our Website uses all precautions to protect information of users. This Website takes every precaution to protect information of users. Whenever sensitive information is submitted by the user via the website, it is protected both on-line and off-line. Sensitive information such as credit card number is encrypted and is protected with the best of the encryption software. We use industry-standard 128bit encryption technologies when transferring and receiving consumer data exchanged with our site. Similarly equivalent care is undertaken to protect user-information off-line. The entire information of our users, including the sensitive information outlined above, is restricted in our offices. Only employees like billing clerk or a customer service representative who need the information to perform a specific job are granted access to personally identifiable information. Even they use password-protected screen-savers each time they leave their workstations. On return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept abreast on our security and privacy practices. Every quarter and any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to make sure our customers' information is protected. Lastly, the servers that we store personally identifiable information on are kept in a highly secure environment.

Other sites accessible through our Website have their own security and privacy policies and data collection practices. Please consult each site's privacy policy. In situations that are required by law and to safeguard ourselves in any legal action, we may disclose some information about our users to law-enforcing officers.

9. AUXILLARY INFORMATION

In order for this Web site to properly accomplish its obligation to our customers, it is necessary for us to supplement the information we receive with information from Third party sources.

10. AUXILLARY INFORMATION

We send all new members a welcoming e-mail to verify password and logon name. Older members will occasionally receive information on products, services, special deals, and newsletters.

11. CORRECTION/UPDATING PERSONAL INFORMATION

If user's personally identifiable information changes (such as user zip code), or if user no longer desire the Service, we will endeavour to provide a way to correct, update or remove user personal data provided to us.

12. NOTIFICATION OF CHANGES

Smart Support Guys reserves complete right to update this Privacy Policy at any time by posting changes online without any notice to you. The most current version of the Privacy Policy can be reviewed by clicking on the "Privacy Policy" hypertext link located on our website http://www.SmartSupportGuys.com. It is your responsibility to refer to this Privacy Policy before submitting any information on the Website or to us by telephone. Submitting your information after such changes to the Privacy Policy constitutes acceptance of those posted changes.

If at any point we choose to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify user via e-mail. We will use information in accordance with the privacy policy under which the information was collected.

Please contact us if you should have any questions, comments or concerns about this privacy policy at