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Technical support:
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At Smart Support Guys we believe in providing our customers with a complete technical support solution to ensure your laptop, desktop or smart phone is always working as it should. We know how frustrating and costly it can be when you are faced with a deadly virus or spyware. With Smart Support Guys you have the peace of mind that if you ever have a technical issue you need not worry as our team of experts are on call 24/7 to assist you with all your technical support needs.

Our friendly team of technical experts have many years of experience and that is why we have a 97% resolution rate.

Our hassle service means that you can be sure that we will have you up and running in no time. Our services include 24/7 support in the following areas:

Virus and Spyware removal

We will detect and remove all viruses, trojans and worms from your PC or laptop allowing you to get on with whatever it is you need to do. Once removed successfully, we can ensure that your PC or Laptop is fully protected and optimised from future risks and attacks by optimising your firewall and scheduling automated virus, spyware, and adware scans. In addition we will install the latest edition of antivirus software on your PC.

The Smart Support Guys highly skilled and experienced technicians can provide support for all types of antivirus software including Norton, AVG, Kaspersky, McAfee, PC Tools to name a few.

Setup and optimisation

Our team of experts can help you set-up, customise and optimise your PC or laptop. Our team use the latest and the most advanced tools available to identify and resolve issues such as:

  • Continuous crashing of applications
  • Registry corruption and repair
  • Blue screen of death errors
  • Slow performance
  • Computer freezing
  • Start up errors
  • Application Freezing
  • Computer Security
  • Software installation and issues
  • Driver installation and troubleshooting

We can resolve most issues there and then, all you need to do is call our experts and give us your consent to remotely access your PC or laptop and that is it! The technical experts will take it from there, it really is that simple.

Just give us the green light to remotely access your computer through the Internet and our Microsoft Certified Technicians can help you get started with your improved computer.

Connectivity & peripherals

Your computer is useless with any of its basic peripherals not working. Think how frustrating it is when you keep on moving your mouse; it hardly moves a bit and you think it is out of your control. The same is true for printers when you keep on sending print outs but your printer hardly shows any sign of life; all you do is re-start you computer and it goes on until you get fed up and request your friends for help.

If you are in any of the above situations or your situation is even worse than this; you do not need to worry, our team of experts are experienced in supporting a wide range of issues relating to peripherals including printers, scanners, external hard drives, webcams, mice, keyboards, speakers etc.

Internet, email & multimedia

Think of a situation when you are desperate to go online while your PC/Laptop is in a mess and do not let you connect with internet. There can be a vast range of reasons; it can be your Wi-Fi card is faulty or device driver for your Wi-Fi card is not installed or it can be a problem with your router/modem configuration or it can be problem with your cable medium and so on and so forth. Some of these problems are beyond the control of a computer user and you need assistance from a computer master who can help you get online in minutes.

Our team of experts can help you to resolve internet connectivity and browser issues and get you online in a very short time. If you are facing problems with sending and receiving your emails, no matter if you are using web mails like yahoo, hotmail, google mail or mail client like Outlook Express; our engineers can help you on every step of email including backing up your emails, linking your work email with your personal email, managing your contacts and calendars, transferring your Outlook Express from one computer to another computer, file attachments, scanning your emails etc.

You will find our engineers handy to resolve your problems regarding media players and audio systems. We specialize in Windows media player and other popular media players.

What we don't do

Although our team of technical experts are specialists and have years of experience behind them. There are some issues which cannot be resolved by remotely accessing you computer, such as hardware issues including:

  • Power supply
  • Motherboard
  • Hard disk
  • Cartridges
  • Adapters
  • Cables
  • Ram

Not sure which package is the best one for you? Click here to compare our packages


Customer Feedback

After our mammoth session on February 24th. I feel I must say ''thank you'' for all you patience, technical skills and much needed sense of humour in sorting computer programmes for me. Should anything go wrong again, I will ask for you personally.

Leslyn Barrow-Alatishe